Claims

File a claim in three minutes.

Tell us what happened to your shipment. A claims lead reviews it within 24 hours, and most claims are resolved in under 48 hours. File within 7 days of the delivery window.

Shipment

Which shipment, and where we send the outcome.

Printed on your custody receipt and in your booking confirmation email.
We send the decision here.

What happened

Choose the closest match, then tell us in a sentence or two.