Privacy, plainly stated.
What we collect, why we collect it, where it’s stored and what you can do about it.
We collect what we need to move your cargo and tell your recipient where it is. We don’t sell your data. We don’t train models on it. EU customers’ data stays in the EU.
What we collect
When you book a shipment, we collect the sender’s and recipient’s name, email, phone number and address; the package description and value; and any internal notes you choose to add.
When you visit our website, we keep standard request logs (IP address, user agent and page) for thirty days, for security and debugging.
Why we collect it
- To move your cargo and prove it was delivered
- To notify recipients of pickup, transit and delivery events
- To handle customs declarations on international shipments
- To investigate claims, lost cargo or disputes
- To bill you and meet our tax obligations
Where it lives
Production data lives in encrypted databases in the region where the shipment originates. EU shipments stay in Frankfurt or Dublin and never leave the EU. US shipments live in Virginia. APAC shipments live in Singapore. Backups are encrypted at rest with AES-256 and stored in the same region.
Who sees it
TransGlobal Transit Express staff who need it to do their jobs — couriers see destination addresses, finance sees billing details. Last-mile carriers see the recipient’s name and address only. Customs brokers see what the destination customs authority requires.
We don’t share, sell or rent your data to anyone else.
What you can do
- Access — ask for everything we hold about you.
- Correct — fix anything that’s wrong.
- Delete — close your account and remove your personal data. We keep shipment records for as long as tax and customs law requires.
- Export — get a JSON file of your account data.
Email info@transglobaltransitexpress.com. We reply within fourteen days, usually sooner.
Cookies
The marketing site uses essential cookies for sessions and preferences. We don’t use third-party advertising trackers. The dashboard uses an authentication session cookie that lasts thirty days.
Changes
When this policy changes materially, we email everyone with an active account thirty days in advance. Minor wording fixes happen without notice but are recorded in the changelog.